Find Your Answers Here
WHERE DO YOU SHIP?
We ship Pan-India.
⁃ We also ship internationally via Indian Post or Courier.
HOW MANY DAYS DOES DELIVERY TAKE?
Our Standard shipping option guarantees delivery within 5-10 business days within India.
⁃ International shipping varies from 10-20 days depending on the shipping mode chosen.
⁃ ₹150 will be charged for domestic orders below Rs 1000.
⁃ International shipping charges will be on actuals.
For express delivery and urgent orders, you can email us
at chimshop@gmail.com
HOW DO I KNOW IF MY ORDER IS CONFIRMED?
If order has been placed, you would get an automated SMS/Email confirming your
transaction.
⁃ Once your order is dispatched, you will receive an Email with the tracking information.
CAN I CHANGE/ CANCEL MY ORDER?
Once an order has been placed, we are unable to cancel, make address updates, style, or size changes.
⁃ Please double check that the address provided by you at checkout is correct. Chim will not issue any refunds or exchange of products for any orders that have incorrect address or contact information.
WHAT IS YOUR REFUND POLICY?
Orders once placed are not refunded. We do understand that sometimes a garment may not fit you the way you had imagined, and in case of that, we do provide size exchanges and store credit if you inform us within 24 hours of receiving the parcel.
⁃ Store credit (which will be valid for a year) is in the form of
Gift cards. Once the store credit is received it can be redeemed for your purchase of choice.
⁃ Please note that shipping costs are non-refundable.
Please View our policy in detail here REFUND POLICY
STILL HAVE QUESTIONS?
Email us at chimshop@gmail.com or drop us a DM on Instagram @chim.goa